Last updated: October 11, 2026

Return & Refund Policy

Coffee is at its best fresh, so we roast to order and pack every bag with care. If something isn't right with your order, here's how we make it right.

Damaged in transit

Contact us immediately upon receiving your shipment (ideally within 48 hours) with your order number and a photo of the damage. We will promptly arrange a replacement shipment, subject to product availability — or a refund if a replacement isn't possible.

Wrong item or missing item

If you received the wrong product or something is missing from your order, tell us within 7 days of delivery and we'll ship the correct item or refund you — at no extra cost to you.

Change of mind

Unopened, sealed products in their original condition may be returned within 7 days of delivery for a refund. To keep our coffee fresh for everyone, opened coffee bags cannot be returned unless the product is faulty. Return shipping for change-of-mind returns is borne by the customer.

How refunds work

Once we receive and inspect your returned package, your refund will be processed within 4–7 days to your original payment method. Depending on your bank, it may take a few additional days to reflect in your account.

Start a return

Please include your order number so we can help you faster.